At Shumaila Khurram, our customers are our top priority. Please refer to our exchange policy below. Additionally, our customer care team is here to assist you at every step if you wish to exchange your purchased item(s).
- Eligibility for Returns
- Timeframe: Returns are accepted within 7-days from the date of delivery.
- Condition: Items must be in their original, unworn, and unused condition with all original tags and packaging intact.
- Non-Returnable Items: Certain items are non-returnable, including items purchased in sale or customised Articles. Please check the product details for specific return restrictions.
- Return Process
- Request a Return: To initiate a return, please contact our customer service team at shumailakhurram.co@gmail.com to request a return authorization. Provide your order number and details of the item(s) you wish to return.
- Return Shipping: Once your return request is approved, you will receive instructions on how to return the item(s). Please use a trackable shipping method to ensure your return reaches us safely. Return shipping costs are covered by the subject to condition].
- Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5-10] business days for the refund to be reflected in your account.
- Exchanges: If you prefer to exchange an item, please specify this when requesting your return. Exchanges are subject to availability, and any price differences will be adjusted accordingly.
- Damaged or Defective Items